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Smartbis vs Rivo: compare loyalty, repurchase, and operation.

Rivo is a loyalty, referrals, accounts, and memberships platform created for Shopify and Shopify Plus brands. Smartbis was created for companies that need to turn loyalty into repurchase with cashback, points, vouchers, WhatsApp, own domain, white label, and simple operation to scale.

S Smartbis

Platform to create points programs, cashback, vouchers, WhatsApp, automation, integrations, benefit clubs, and white label in a single operation.

R Rivo

Shopify-native platform for loyalty, referrals, accounts, and memberships, with page builder, Shopify POS, checkout extensions, developer toolkit, and white-glove onboarding in enterprise plans.

Compare how Smartbis and Rivo operate loyalty, repurchase, and automation.

The comparison below considers public features, practical operation, and functionalities related to loyalty, repurchase, and post-sale automation.

Feature
Smartbis
Rivo
Implementation and operation 3 Compared features
Implementation cost
No
White-glove in Enterprise
Requires technical implementation
Self-service
Shopify setup
Requires dedicated technical or marketing team
Not needed
May require setup
Brand, domain, and white label 4 Compared features
Own domain for the program
Dedicated portal
Within Shopify
Own brand in the program
Included
Included
White Label Resale
Included
Not a focus
Benefit club with partners
Native
Not a focus
Loyalty and repurchase 3 Compared features
Repurchase mechanics
Cashback, points, and vouchers
Points, tiers, and cashback
Customer referral
Included
Included
Recovery of inactive customers
Automated
Via integrations
Channels and automation 2 Compared features
Automatic communication
WhatsApp included
Email and apps
Repurchase without manual campaign
Native automations
Depends on the stack
Integrations and scale 6 Compared features
Operation in physical stores and eCommerce
Unified
Shopify POS
Integrations for Repurchase Operations
API and Connected Operation
Shopify ecosystem
Balance Inquiry on Website
Widget Included
Widget Included
Public API
Included
Available
Networks, Franchises, and Multiple Units
Multi-unit
Shopify Plus/custom
Customer Service and Support
WhatsApp 24h
Chat/CSM by plan

Reference in loyalty and marketing.

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When does Smartbis tend to make more sense?

For companies that need to combine loyalty with simple operation, WhatsApp communication, benefits club, own domain, white label, and 24h WhatsApp support, Smartbis offers a more direct path.

  • Program with the client's branding and the possibility of a custom domain.
  • Cashback, points, vouchers, coupons, referrals, and benefits club in the same ecosystem.
  • Simple operation for physical stores, e-commerce, networks, franchises, and white label resellers.

Want to create a loyalty program focused on real repurchase?

Smartbis combines cashback, points, vouchers, WhatsApp, email, integrations, and reports to turn purchases into measurable returns.