Untracked invitation
The customer talks about the brand, but the company does not know who referred whom.
Referral Program
Referral program to turn customers into an acquisition channel.
Encourage customers to invite friends, track referees on the brand portal, and connect rewards to the recurring relationship with Smartbis.
- Customers invite friends through the brand portal
- Referees and rewards tracked in the program
- Referral linked to points, benefits, and reports
Refer and earn
Customer acquisition
01
Customer invites
The participant accesses the portal and shares the referral with friends or contacts.
02
Referral enters
The new customer registers and becomes part of the company's own database.
03
Reward strengthens
The company monitors referrals and can use points or benefits according to active rules.
Satisfied customer recommends, but recommendation without process remains invisible.
If the company does not offer a clear flow to invite, monitor, and reward, the referral happens outside the program and loses value as a growth channel.
Confusing reward
Without rules, the referral becomes a promise that is manually difficult to monitor.
Growth without base
New contacts need to be added to the registration and the brand relationship.
Smartbis incorporates referral into the loyalty experience.
Activate referrals
Configure the indication feature to appear on the client portal when available in the program.
Customer shares
The participant invites friends and tracks their referrals through the brand experience.
Recommended sign-up
The new customer joins the base, completes data, and starts receiving benefits and communications.
Company monitoring
Track referrals, base growth, and relationship generated from the program.
Referrals become stronger when connected to the loyalty program.
Loyalty App
Include invite friends, my friends, balance, statement, and support on the portal.
PointsUse points as a possible mechanic to reward behaviors and referrals.
Benefits ClubTransform members into advocates of advantages, plans, and brand partners.
Marketing automationCommunicate invites, welcomes, and customer returns via WhatsApp and email.
GamificationUse levels, goals, and progress to provide more context for participant engagement.
Return reportsMonitor base growth, referrals, and relationship generated by the program.
Referral program works when trust and recurrence go hand in hand.
Repeat customers refer friends to meet the brand and return to consumption.
Referrals help grow based on relationship, plans, and community.
Members can invite new participants to plans, benefits, and partners.
Satisfied customers share the store and new buyers join the program.
A referral needs to go beyond word of mouth and become part of the brand relationship.
When the invitation, registration, and tracking are integrated into the program, the company turns trust into measurable growth.
Loose word of mouth
Generates interest but does not record the origin or track referrals.
Manual campaign
Depends on parallel control, verification, and ad hoc communication.
Smartbis.
Brings invites, registration, benefits, and tracking to the brand's portal.
Common doubts about the referral program.
How does the referral program work?
The customer uses the brand's portal to invite friends. The company monitors referrals and new registrations within the program.
Is it possible to reward referrers?
Yes. The company can set reward rules using active features of the program, such as points, benefits, or other configured mechanics.
Does referral work together with points?
Yes. Points can be used to encourage behaviors like purchase, registration, NPS, or referral, as per the program's setup.
Does the referred person join the customer database?
Yes. The goal is to bring new contacts into the registration and relationship with the brand, enabling communication, benefits, and future tracking.
Turn satisfied customers into growth for your base.
Bring referral, registration, benefits, and tracking into your loyalty program.