Payment
The in-person sale is registered in the Cielo operation.
Cielo Integration
Connect Cielo to the Smartbis loyalty program.
The integration captures sales made on the Cielo terminal, processes points or cashback instantly, and allows voucher validation directly on the Smartbis app installed on the POS.
Origin of payment
Loyalty engine
Connected flow
Integration ready
01
Paid saleIn-person payment registered by Cielo.
entry02
Informed phone numberAfter payment, the customer enters the phone number in the Smartbis app.
Customer03
Benefit creditedCashback or points are processed immediately.
loyaltyMobile Phone
The Smartbis app asks if the customer participates in the program.
Credit
The program calculates and credits points or cashback.
Return
WhatsApp and email invite the customer to buy again.
Step by step
How to activate the integration with Cielo.
The flow below connects the Smartbis app to the card machine, configures the integration on the panel, and sets benefit credit and voucher validation ready for counter operation.
STEP 01
Install the Smartbis app on the POS
Download the Smartbis app on the Cielo terminal so that the sale, benefit credit, and voucher validation happen on the device itself.
STEP 02
Configure the integration in the panel
Access the Integrations menu in the Smartbis control panel and click Connect on the Cielo card. Then associate the operation, unit, or terminal that should enter the program.
STEP 03
Define program rules
Choose how cashback, points, vouchers, validity, and campaigns should behave for in-person sales captured by the machine.
STEP 04
Test a sale on the POS
After the customer pays, the Smartbis app asks if they are part of the program. They enter their phone number and receive points or cashback instantly.
STEP 05
Validate vouchers at the machine
In the Smartbis app, there is a Validate voucher button. The team enters the voucher number, confirms its use, and the receipt is printed.
What connects
The integration transforms in-person payments into relationships.
Smartbis uses the sale captured on the machine and the phone number entered in the app to apply rules, credit benefits, and keep the return functioning without manual campaign dependence.
Sale captured on POS
Cielo payments serve as a trigger to generate benefits according to the program configuration.
App identification
After payment, the Smartbis app asks if the customer participates in the program. The customer provides the phone number and receives the credit instantly.
Cashback, points, and vouchers
The rules define how much the customer earns, how they will be notified, and how the voucher can be validated directly at the POS.
WhatsApp Marketing
Automatic messages notify the customer about benefits, redemption, and next steps.
After the connection
The program continues running after the customer pays.
The integration is not just technical. It creates a simple routine to turn in-person sales into immediate credit, redemption on the machine itself, and tracking of return.
Balance generated from the paymentThe benefit can consider the purchase value, campaign rules, and in-store operation conditions.
Direct validation at the machineIn the Smartbis app, the team taps on Validate voucher, enters the voucher number, and prints the validation receipt.
Credit without complex registrationAfter payment, the customer enters their phone number in the machine app and receives points or cashback instantly.
Automatic messages after the saleWhatsApp Marketing and email reduce reliance on manual campaigns to bring the customer back.
Common questions about Cielo and Smartbis.
Do I need to change my payment operation?
No. The integration works with the existing operation. It uses sales captured by Cielo as the source for the loyalty program.
Does the POS import customers automatically?
No. In the POS, the integration captures sales from the machine. After payment, the Smartbis app asks for the customer's phone number to credit points or cashback.
Is the voucher validated automatically at the POS?
Yes. Validation happens directly in the Smartbis app installed on the machine. The team enters the voucher number, confirms validation, and prints the receipt.
Cielo Activation
Request activation
Connect your payments to the loyalty program.
Use in-person sales captured on Cielo to create cashback, points, vouchers, automatic communication, and direct redemption validation on the terminal.