Forgotten card
When the customer depends on a physical card, the relationship is tied to the counter and loses continuity.
Digital loyalty card
Digital loyalty card to identify customers and track benefits.
Replace physical cards with an online experience where the customer checks balance, statement, coupons, vouchers, and rewards on a portal with the company's branding.
- Digital customer identification in the program
- Balance, statement, coupons, and vouchers always accessible
- Experience with the store's brand, without a physical card
Digital card
Customer identified
01
Customer registers
The company creates its own database with essential data for relationships and benefits.
02
Purchase generates history
Manual, imported, or integrated sales feed balance, statement, and recurrence.
03
Customer monitors
The portal displays benefits, vouchers, coupons, partners, customer service, and regulations.
Physical card loses context, disappears from the wallet, and doesn't show the customer's earned rewards.
The program must be accessible on mobile, connected to registration, statement, and actual benefits that encourage customer return.
Invisible balance
Without a digital area, the customer doesn't know how much they've accumulated, what vouchers they have, or where they can use them.
Dispersed history
The store needs to connect purchases, benefits, redemptions, and customer service to the same registration.
Smartbis transforms the customer registration into a digital loyalty experience.
Create registration
Register customer with essential data and conditional fields based on the program's configuration.
Connect sales
Use manual sales, imports, API, widget, or integration to update balance and statement.
Show benefits
Make wallet, coupons, vouchers, partners, plans, recommendations, and customer service available on the portal.
Activate feedback
Communicate balance, redemptions, and benefits via WhatsApp, email, and brand channels.
The digital card gains value when it connects identification, benefits, and redemptions.
Loyalty App
Deliver a PWA experience with balance, statement, coupons, vouchers, and customer service.
PointsShow accumulation, balance, and redemption opportunities within the digital experience.
CashbackDisplay monetary balance and vouchers issued based on recorded purchases.
Vouchers and couponsProvide access to codes and offers the customer can use for next purchase.
Refer and earnAllow customers to track invited friends and referral rewards.
Marketing automationUse registration and history to send reminders and return notices.
Digital loyalty cards work for operations that need to recognize the customer across channels.
Identify customers at service, record sales, and validate vouchers without printed cards.
Connect online purchases to registration and show benefits on the brand portal.
Create recurrence with visit history, balance, and benefits for the next purchase.
Centralize identification, plans, partners, vouchers, and customer service in a digital area.
The digital card needs to be more than an online wallet.
It should show the value to the customer and give the company an actionable basis of purchases, benefits, redemptions, and relationships.
Physical card
Depends on the customer carrying the card and does not display balance or history.
Simple registration
Identifies the customer but does not deliver a visible benefits experience.
Smartbis.
Unites registration, portal, wallet, statement, vouchers, communication, and reports.
Common questions about digital loyalty card.
Does the customer need to install an app?
Not necessarily. The experience can work as a portal/PWA with the company's brand, accessible through the channels defined by the store.
Does the digital card show balance and statements?
Yes. The customer can monitor balance, recent transactions, coupons, vouchers, and benefits available according to the active resources in the program.
How does the store identify the customer?
The identification is based on the customer's registration and can be used in manual sales, imports, API, widget, or integrations with the current operation.
Does the digital card replace the loyalty program?
No. It is the customer's access experience. The program can operate with points, cashback, coupons, vouchers, referrals, and other configured resources.
Give the customer a digital loyalty card connected to the entire program.
Identify customers, show benefits, and monitor purchases, redemptions, and return with your brand experience.