Customer does not see the benefit
Balance, points, coupons, and vouchers lose strength when hidden in the system.
WhatsApp Marketing
WhatsApp Marketing to activate customers through the channel where they respond.
Use WhatsApp to communicate benefits, send reminders, recover customers, support service, and keep conversations connected to the loyalty program.
- Benefit notices, balance, and vouchers
- Messages for post-sale, recovery, and relationship
- Conversations and support connected to the operation
Active channel
Message that triggers action
01
Program generates context
Purchase, balance, voucher, points, registration, NPS, or inactivity indicate what to communicate.
02
WhatsApp delivery
The message leads the customer to check benefits, respond, buy or access the portal.
03
Return becomes visible
The operation monitors the use of benefits, redemptions, and repurchases related to actions.
Benefit without communication turns into a paused balance.
Customer doesn't return just because they received an incentive. They need to understand that something is available, know how to use it, and receive the reminder in the right channel.
Message without context
Generic triggers do not consider purchase, balance, voucher expiry, or customer history.
Disconnected support
Conversations, support, and doubts need to communicate with the program to avoid becoming a parallel operation.
Smartbis uses WhatsApp as a bridge between benefits, conversation, and repurchase.
Connect the channel
Configure the operation's WhatsApp for notifications, conversations, support, and relationship flows.
Choose the moments
Use post-sale, recovery, birthday, NPS, issued voucher, voucher near expiry, and return calls.
Lead to action
Direct the customer to check balance, access the portal, use the voucher, respond to surveys, or speak with the store.
Show the result
Monitor activated customers, used benefits, repurchases, redemptions, and relationship evolution.
WhatsApp Marketing gains strength when linked to program data.
Marketing automation
Send messages triggered by program events, without relying on manual campaigns.
Customer recoveryCall inactive customers with benefits and context from previous purchases.
Vouchers and couponsSend codes, usage reminders, and notices before voucher expiry.
CashbackNotify about available balance and encourage the customer to come back and use the benefit.
PointsCommunicate balance, progress, and reward opportunities in the points program.
Loyalty AppLead the customer from WhatsApp to the portal where benefits and history are checked.
Use WhatsApp at points where the customer needs to be called to action.
Show the benefit generated and the next step right after the sale.
Notify before the usage period ends and reduce forgotten benefits.
Use history and incentives to bring back customers without recent purchases.
Keep service, doubts, and relationship within the same context of the program.
WhatsApp alone sends messages. Smartbis connects the message to the reason for return.
The differential is not just talking to the customer: it is communicating balance, voucher, points, survey, service, and repurchase based on what happened in the program.
Generic trigger
Sends campaign, but does not always consider benefit, expiry, or history.
Isolated service
Handles conversation but may be separated from balance, redemption, and return.
Smartbis.
Connects WhatsApp, automations, benefits, portal, and reports.
Common questions about WhatsApp Marketing.
Is WhatsApp only for campaigns?
No. It can support notifications, automations, conversations, support, recovery, post-sales, and customer relationship.
Can I notify the customer about an available benefit?
Yes. Smartbis can communicate balance, points, voucher, coupon, or call to access the portal, according to the configured program.
Can WhatsApp remind about voucher expiration?
Yes. Cashback and points do not expire in Smartbis, but vouchers may have an usage deadline. WhatsApp can remind the customer before this deadline ends.
Is there support or conversation in the panel?
Yes. The structure of Smartbis considers connection with WhatsApp, message reading, conversations, support, and automations according to the operation configuration.
Bring the benefit to the channel where the customer chooses to return.
Use WhatsApp to communicate, serve, remind, and turn each incentive into a return action.