Frequently asked questions about Smartbis.

Smartbis is a platform for creating loyalty programs, cashback, points, vouchers, benefits club, automatic communication, and repurchase reports.

No. The loyalty program is one of the bases, but the platform also covers customer recovery, marketing automation, WhatsApp Marketing, coupons, referrals, gamification, and reports.

Yes. Smartbis can operate in physical stores, e-commerce, or hybrid operations, using integrations, API, widget, import, or manual configuration depending on the case.

Not necessarily. Customers can access benefits through the portal, links, messages, and channels defined by the store. The experience may vary depending on the configured model.

Yes. The plan can adapt to the program's evolution as the base grows, new channels are added to the operation, or the company begins using more automations.

Yes. The idea of self-service plans is to allow starting with rules, benefits, communication, and portal without a lengthy implementation project.

Limits and values follow the plan table. Scenarios with high volume, connected channels, or specific integrations may require a commercial assessment.

No. Smartbis complements the current operation to turn sales into relationships, benefits, and repurchase. The goal is not to replace your main systems.

It depends on the structure, rules, and integrations chosen. In simple operations, the goal is to quickly activate the repurchase cycle.

Not necessarily. The platform can generate benefits after the sale and send reminders via WhatsApp or email at the right moment, according to the configured rules.

The store defines benefit types, validity, usage conditions, channels, segments, participating stores, and messages. Smartbis applies these rules in the operational flow.

Yes. Many operations start with cashback, points, or vouchers and later add automations, integrations, campaigns, referrals, gamification, and more comprehensive reports.

The store defines the rules. After the purchase, Smartbis can generate cashback balance with validity, usage conditions, and communication to encourage the next purchase.

It depends on the strategy. Cashback tends to better preserve the return logic because the customer has a reason to buy again, rather than just paying less on the current purchase.

Points create progressive accumulation, cashback refunds for future use, and vouchers offer a benefit with clear redemption rules. They can be used separately or together.

Yes. Smartbis has the Smartbis Network, where the company can activate and deactivate benefits, partners, and store coupons to enrich its club. The company can also register its own partners, coupons, vouchers, and rules.

Yes. Benefits can have validity, conditions, limits, channels, and usage rules to reduce misuse and make repurchases more measurable.

Smartbis works with e-commerce platforms, ERPs, POS, API, website widget, manual import, and operation. The integration pages detail each case.

That's not the proposal. Integration should work with the existing operation, using orders, customers, and events as sources for the loyalty program.

Yes. Online and in-person channels can coexist in a unified relationship strategy, provided data sources and rules are properly configured.

Yes. The API can be used for tailored integrations, sales registration, customers, benefits, and specific operational flows.

Yes. The platform can use WhatsApp Marketing to communicate benefits, remind customers, and support recovery flows, according to the configured rules and channels.

Yes. Communication can combine WhatsApp and email to inform about benefits, saldo, vouchers, expiration, and return opportunities.

Yes. Smartbis can support recovery flows with history, benefits, segmentation, and messages to bring customers back.

It doesn't have to be like that. The goal is to transform operational events, such as sales or benefit expiration, into automatic relationship triggers.

Yes. The store can monitor benefits generated, used, recovered customers, redemptions, and purchases linked to the program.

Yes. This monitoring helps understand usage, expiration, customer behavior, and opportunities to adjust rules.

The platform was designed to connect benefit, communication, and repurchase, allowing you to track recovered customers and new purchases linked to the program.

Yes. The data helps review benefits, validity, channels, segments, and messages to make the program more efficient over time.