Cashback and referral to bring customers back after purchase.
Cashback Program for customer loyalty.
Summary: Customer loyalty was promoted, but the quantitative engagement and voucher usage results were not disclosed.
A program connected to the client's real routine.
Specialized snack bar in teas, juices, and other beverages. Encourage repurchase and foster customer loyalty.
Customers earn 3% Cashback on each purchase and can use vouchers after reaching a minimum amount.
The project replaces one-time campaigns with continuous relationship.
The case shows the program's goal, logic, and client experience without revealing internal metrics.
SOUL CAFES AND COMPANIES L wanted to increase customer visit frequency in a competitive scenario. Development of a Cashback and referral program to encourage repeat purchases.
How it works for the client.
The page translates the program flow into a clear, public narrative without feeling like an internal manual.
Next steps of the program.
Cashback programs attract customers seeking rewards.
Rewarded referrals can increase the customer base.
Automations can be essential for benefits management.
Explore more communication channels and improve marketing automation.
Want to create a points or cashback program?
Smartbis structures the experience for brands that want to turn every purchase into a continuous relationship.