Cashback to turn purchase into ongoing relationship.
The program combines Cashback with loyalty features.
Summary: The program contributes to building a stronger relationship with customers, showing that it recognizes and values their loyalty.
A program connected to the client's real routine.
Supermarket focused on recurring replenishment sales. Increase purchase frequency and customer loyalty.
Customers receive 5% Cashback on each purchase, which can be used in future transactions after a minimum amount.
The project replaces one-time campaigns with continuous relationship.
The case shows the program's goal, logic, and client experience without revealing internal metrics.
Operate in a highly competitive segment with a continuous need to retain customers. Implementation of a simple Cashback program combined with automatic vouchers to encourage new purchases.
How it works for the client.
The page translates the program flow into a clear, public narrative without feeling like an internal manual.
Next steps of the program.
The simplicity of the Cashback mechanics facilitates customer adoption.
Automatic vouchers are an effective way to encourage future purchases.
Clear communication about benefits can improve participation in the program.
Evaluate adding more communication channels to increase customer engagement.
Want to create a points or cashback program?
Smartbis structures the experience for brands that want to turn every purchase into a continuous relationship.