Cashback to turn purchase into ongoing relationship.
Cashback program that optimizes customer relationships.
Summary: The program combines Cashback with loyalty and relationship automation features, promoting positive engagement with customers.
A program connected to the client's real routine.
Specialized consulting in wellness and lifestyle services. Promote repurchase and strengthen customer relationships.
Customers receive 15% Cashback on each purchase, which can be used in future transactions.
The project replaces one-time campaigns with continuous relationship.
The case shows the program's goal, logic, and client experience without revealing internal metrics.
The consulting market requires a strong continuous relationship and customer loyalty to ensure contractual repeat business. Implementation of a Cashback program combined with marketing automation to keep customers informed and engaged.
How it works for the client.
The page translates the program flow into a clear, public narrative without feeling like an internal manual.
Next steps of the program.
Communication automation improves customer engagement.
Cashback is an attractive mechanic to foster customer loyalty.
Educating the customer on how to use benefits is crucial for the success of the program.
Assess improvements in communication and expand contact channels.
Want to create a points or cashback program?
Smartbis structures the experience for brands that want to turn every purchase into a continuous relationship.