Cashback to turn purchase into ongoing relationship.
Cashback program optimized for loyalty and automation of relationships.
Summary: The program helped strengthen the relationship with clients, increasing satisfaction and encouraging repeat service purchases.
A program connected to the client's real routine.
Specialized consulting in the service sector. Re-purchase and ongoing relationship.
Clients receive 5% Cashback on each purchase, which can be used in future acquisitions.
The project replaces one-time campaigns with continuous relationship.
The case shows the program's goal, logic, and client experience without revealing internal metrics.
Maintain close relationships with clients in a competitive environment, encouraging recurrence and contract renewal. Implement a Cashback program to foster loyalty, combined with marketing automations via WhatsApp and integrations with systems like Stone and Bling.
How it works for the client.
The page translates the program flow into a clear, public narrative without feeling like an internal manual.
Next steps of the program.
Automation in communications can increase customer engagement.
Cashback is an effective way to encourage repurchase.
Integrations with payment platforms facilitate program management.
Explore more marketing automations and deepen the use of customer feedback to improve the experience.
Want to create a points or cashback program?
Smartbis structures the experience for brands that want to turn every purchase into a continuous relationship.