Cashback and referral to bring customers back after purchase.
IBAGS COMERCIO's Cashback program boosts relationships and recurrence.
Summary: The program has promoted relationship building and encouraged repurchase, reflecting positive engagement with participants.
A program connected to the client's real routine.
Business management consulting with a focus on personalized services. Foster repurchase and strengthen relationships with customers.
Customers receive 5% Cashback on each purchase, able to refer new customers, providing mutual benefits.
The project replaces one-time campaigns with continuous relationship.
The case shows the program's goal, logic, and client experience without revealing internal metrics.
The challenge was to stimulate loyalty and ongoing relationships with customers in a dynamic and consultative sector. Implementation of a Cashback program facilitated by automation and integration with an e-commerce platform, offering advantages to customers.
How it works for the client.
The page translates the program flow into a clear, public narrative without feeling like an internal manual.
Next steps of the program.
The importance of a rewards program in customer loyalty.
Communication automation can optimize customer engagement.
Referral programs incentivize growth through recommendations.
Explore improvements in marketing automation and user experience in the program.
Want to create a points or cashback program?
Smartbis structures the experience for brands that want to turn every purchase into a continuous relationship.