Cashback and referral to bring customers back after purchase.
Discover how Tridium Fidelidade strengthens your Cashback program with Smartbis.
Summary: The program combines Cashback with loyalty features and integrations, aiming to increase brand relevance among consumers.
A program connected to the client's real routine.
Wholesale retailer of cosmetics and perfumery products. Foster customer loyalty and stimulate continuous repurchase.
Customers accumulate 5% Cashback on each purchase, which can be used in future transactions.
The project replaces one-time campaigns with continuous relationship.
The case shows the program's goal, logic, and client experience without revealing internal metrics.
The challenge was to create a program that encouraged customer loyalty in a highly competitive environment. The program uses Cashback and offers benefits for referrals, allowing growth of the customer base and active communication about the benefits.
How it works for the client.
The page translates the program flow into a clear, public narrative without feeling like an internal manual.
Next steps of the program.
Implementing cashback can generate greater customer engagement.
Referral programs can help expand the customer base.
Voucher automation improves the user experience.
Explore new forms of communication and marketing automation to improve customer relationships.
Want to create a points or cashback program?
Smartbis structures the experience for brands that want to turn every purchase into a continuous relationship.