Cashback to turn purchase into ongoing relationship.
La Façon implements a Cashback program with 10% return on purchases.
Summary: The program combines Cashback with loyalty, integration, and voucher features, making repurchase easier and keeping the customer engaged.
A program connected to the client's real routine.
La Façon is a retail network focused on cosmetics and personal hygiene products. Stimulate repurchase and customer loyalty.
The customer receives 10% Cashback on each purchase, which can be used in future transactions.
The project replaces one-time campaigns with continuous relationship.
The case shows the program's goal, logic, and client experience without revealing internal metrics.
The pharmacy sector faces intense competition, requiring mechanisms to ensure customer loyalty. The Cashback program was implemented with voucher automation, increasing ease of use and customer return.
How it works for the client.
The page translates the program flow into a clear, public narrative without feeling like an internal manual.
Next steps of the program.
A well-structured Cashback program can increase loyalty.
Automation of benefits can sustain the customer relationship.
Effective integrations simplify the process for the customer.
Evaluate customer feedback and consider expanding benefits.
Want to create a points or cashback program?
Smartbis structures the experience for brands that want to turn every purchase into a continuous relationship.