Cashback to turn purchase into ongoing relationship.
Well-structured Cashback program for loyalty in pet shops.
Summary: The Cashback program is operational, providing an incentive channel for trainers to maintain regular product purchases.
A program connected to the client's real routine.
Wholesale trade of pet hygiene and cleaning products. Loyalty and re-purchase incentives.
Customers accumulate 10% Cashback on each purchase, which can be used on next acquisitions.
The project replaces one-time campaigns with continuous relationship.
The case shows the program's goal, logic, and client experience without revealing internal metrics.
Maintain customer loyalty in a market with many pet care options. Create a Cashback program that rewards trainers for their purchases, helping strengthen bonds between customers and the store.
How it works for the client.
The page translates the program flow into a clear, public narrative without feeling like an internal manual.
Next steps of the program.
Simplifying Cashback usage encourages trainers' participation.
Integration with e-commerce platforms facilitates program implementation.
Maintaining clear communication about cashback builds customer trust.
Explore the inclusion of communication channels for greater engagement.
Want to create a points or cashback program?
Smartbis structures the experience for brands that want to turn every purchase into a continuous relationship.