Cashback to turn purchase into ongoing relationship.
5% Cashback program to retain jewelry clients.
Summary: The program helped solidify the customer base and promote retention while making the shopping experience easier.
A program connected to the client's real routine.
Jewelry retail store. Encourage repurchase and strengthen customer relationships.
Customers receive 5% cashback on each purchase made at the online store.
The project replaces one-time campaigns with continuous relationship.
The case shows the program's goal, logic, and client experience without revealing internal metrics.
Increase customer loyalty in a market with many options and marked seasonality. Implement the 5% Cashback program, encouraging repeat purchases and integrating the system with Nuvemshop.
How it works for the client.
The page translates the program flow into a clear, public narrative without feeling like an internal manual.
Next steps of the program.
The integration facilitated program management.
Cashback is an effective loyalty strategy.
The simplicity of mechanics benefits adoption.
Regular communication keeps customers informed.
Explore additional communication channels for engagement.
Want to create a points or cashback program?
Smartbis structures the experience for brands that want to turn every purchase into a continuous relationship.