Cashback and referral to bring customers back after purchase.
Cashback Program to foster customer loyalty in the dental prosthesis market.
Summary: The program combines Cashback with loyalty features and relationship automations, establishing a rewards network that encourages loyalty and active communication.
A program connected to the client's real routine.
A provider of dental prosthesis services, focusing on continuous treatments. Increase treatment recurrence and strengthen relationships with patients.
Customers earn 1% Cashback on each purchase, which can accumulate and be used in future acquisitions, in addition to an incentive for referrals.
The project replaces one-time campaigns with continuous relationship.
The case shows the program's goal, logic, and client experience without revealing internal metrics.
Promote the continuity of dental care and ensure patient return for new treatments. The Cashback program offers direct financial benefits to the customer and incentives for referring new patients, supported by communication automations.
How it works for the client.
The page translates the program flow into a clear, public narrative without feeling like an internal manual.
Next steps of the program.
Automating communication increases engagement.
Referrals generate a sustainable growth pathway.
Gamification can stimulate participation in the program.
Explore improvements in communication of program benefits to optimize engagement.
Want to create a points or cashback program?
Smartbis structures the experience for brands that want to turn every purchase into a continuous relationship.