Points and indications to keep customers close after purchase.
Points program that rewards customers with every purchase.
Summary: The program fostered a closer relationship with customers through point accumulation and clear benefits, resulting in more referrals and interactions.
A program connected to the client's real routine.
Retail trade of food products in general. Build customer loyalty and encourage recommendations.
Customers earn points with each purchase, which can be exchanged for vouchers after reaching a minimum amount.
The project replaces one-time campaigns with continuous relationship.
The case shows the program's goal, logic, and client experience without revealing internal metrics.
Increase engagement and shopping frequency, improving customer relationships. Implementation of a points program that rewards customers for their purchases and encourages them to invite new customers.
How it works for the client.
The page translates the program flow into a clear, public narrative without feeling like an internal manual.
Next steps of the program.
The importance of referral for program growth.
The effectiveness of automations for the customer experience.
The need for clarity in the rewards offered.
Expand communication and encourage more referrals through specific campaigns.
Want to create a points or cashback program?
Smartbis structures the experience for brands that want to turn every purchase into a continuous relationship.