Cashback to turn purchase into ongoing relationship.
Cashback program offering 2% returns on each purchase.
Summary: The program is operational, promoting a favorable environment for customer loyalty and return for future purchases.
A program connected to the client's real routine.
The Cashback EIFE operates in the beauty segment, offering various services that require regular customer return.
Customers receive 2% cashback on each purchase, which can be used for future purchases.
The project replaces one-time campaigns with continuous relationship.
The case shows the program's goal, logic, and client experience without revealing internal metrics.
Maintaining customer loyalty in a competitive sector requires innovative actions that go beyond simply offering services. Implementation of a cashback program that allows customers to accumulate financial returns on their purchases, promoting loyalty clearly and objectively.
How it works for the client.
The page translates the program flow into a clear, public narrative without feeling like an internal manual.
Next steps of the program.
Clarity in the program mechanics facilitates customer onboarding.
Voucher automation optimizes the use of benefits and enhances the customer experience.
Focusing on repurchase is essential in markets with frequent services.
Evaluate the possibility of integrating communication channels to re-engage customers.
Want to create a points or cashback program?
Smartbis structures the experience for brands that want to turn every purchase into a continuous relationship.