Kikoni Japafood

Benefits Club For E-commerces Where the Customer wins 1% Of Cashback em cada compra. You Participantes Can redeem Points for Coupons and use the Benefit in Parceiros.

Success Story: Kikoni Japafood

Welcome to our success story with the Kikoni Japafood APP , an ideal example of using the Benefits Club to optimize customer loyalty strategies. In this case, we will explore how Kikoni leverages the versatility of the Smartbis Loyalty Marketing platform to offer a unique and engaging experience to its customers.

Type and Format

Type: Benefits Club
Format: Cashback
Benefit: 1% Cashback on every purchase.

Plan and Currency

Plan: Normal - SuperClub Plan
Currency: Points, which can be redeemed for coupons and used at selected partners.

Resources Used

Referral Reward: Yes. When referring a friend to the Kikoni Japafood program, both the user and the guest earn 10.00 points after confirmation of registration.
Voucher Automation: No
Login with Google: Yes
Own Domain: Yes. Access the club at www.kikonirecompensas.com.br
Marketing Automation: Yes, includes automation via WhatsApp, Email, and SMS for direct and personalized communication.
Website Widget: No
Integration with other Platforms: Yes, integration with Ifood for greater customer convenience.
Gamification or Ranking: No
Satisfaction Survey: Yes, ensuring continuous feedback for improvements.
Marketplace Coupons: No

Advantages of the Adopted Model

The model adopted by Kikoni Japafood offers a perfect balance between simplicity and effectiveness. By opting for the Cashback format, customers are encouraged to continue shopping so that they can not only enjoy their favorite foods, but also accumulate real benefits. Integration with Ifood facilitates the customer's shopping experience, while communication automation across multiple channels (WhatsApp, Email and SMS) ensures that contact is continuous and personalized.

Additionally, the use of a Referral Award promotes the club’s organic growth, while the use of a proprietary domain impacts professionalism and customer trust. Furthermore, ongoing satisfaction surveys help Kikoni adapt its strategies based on user feedback, ensuring a constant evolution of the customer experience.

In short, the Kikoni Japafood APP demonstrates how a benefits club can not only build customer loyalty, but also create a referral and retention network through a well-structured Cashback system and effective digital resources. Explore more about how to implement a successful strategy like this on the Kikoni Japafood website.

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